Help & contact
A question, a bug, an idea? We’re here.
Write to us
Email us at support@elc-conseil.com. We usually reply within 2 business days.
In the app, Settings, Help & contact prepares the message for you and can attach a technical diagnostic, never your notes, photos or moods.
Frequently asked questions
Does my data leave my iPhone?
Your journal doesn’t: it stays on your iPhone, unless you share a backup or an export yourself. Only your answers to the two introduction questions are sent, once and with no identifier.
How do I keep everything when I change iPhone?
In Settings, Backup & restore, create a backup and save the file to iCloud Drive (or send it to yourself). On the new iPhone, install Refeel, then tap “Restore a backup” and pick that file.
How do I cancel Premium?
In iPhone Settings, tap your name, then Subscriptions, then Refeel. You can also go through the app: Settings, My subscription, Manage my subscription. Premium stays active until the end of the period already paid.
What happens if I stop Premium?
You keep all your data and keep noting your days: discoveries you have opened stay readable in full. Premium content closes and reminders beyond the first stay in your list, paused: only one keeps ringing. Face ID lock stays on.
I changed iPhone and Premium is gone.
In the app, open the Premium page and tap “Restore purchases”. Make sure you use the same Apple Account as when you bought it.
How do I get a refund?
Payments are handled by Apple: request it at reportaproblem.apple.com.
I don’t get my reminders.
Check that Refeel notifications are allowed in iPhone Settings, Notifications, Refeel, and that your reminder is on in the app.